Women and Children’s Services Assistant Manager

February, 1, 2018

Essential Duties and Responsibilities:

Provide daily supervision of Mothers & Children’s Center (MCC) guests and operations. (Mothers and Children’s Center will have capacity of 24-34 overnight guests). Provide key administrative support and assistance to the Women & Children’s Services Manager in both the MCC and WC.

Essential Functions:

1. Provide direct supervision of guests in the MCC and support to staff in both Centers.
 Effectively assist in managing operations, guest activities and overall programs to meet agency mission.
 Meet with guests to answer questions, de-escalate situations, and settle grievances.
 Register and check out guests and update records as needed to reflect this.
 Serve as daytime MCC point of contact with DHS, police officers, CAHOOTS, and other agencies as appropriate.
 Process UA’s and alcohol swabs before check-in and randomly.
 Maintain accurate records in Excel and Service Point, answer phones.
 Distribute clothing and personal items as needed to guests.
 Refer guests to Supportive Services staff and/or Women and Children’s Center Manager as needed.
 Participate in the on-call rotation and vacation coverage.
 Adhere to agency policy, procedures and the professional code of ethics.
2. Provide key and close administrative/operational assistance to Women and Children’s Services Manager:
 Administrative support in preparing and distributing informational packets, brochures, schedules, forms and policies and procedures as assigned.
 Work with Manager to ensure compliance, safety, organization and consistent implementation of procedures among staff and guests.
 Ensure logs and other record keeping systems are maintained.
 Participate in coordination and training of volunteers.
 Work closely with Manager to monitor facilities, identifying and resolving health and safety hazards.
 Aid Manager in the development of inventory checklists and coordination with Warehouse Staff to ensure that MCC kitchen and clothing rooms are properly stocked at all times.
 Assist Manager to maintain a professional culture that promotes teamwork and empathy for guests
 Ensure staff complete assigned work and tasks to expectation.
 Assist Women & Children’s Center Manager to ensure HMIS (Service Point) data are clean and accurate.
 Visual inspection of all WCC areas for safety and cleanliness.

Other Duties:

 Participate in weekly staff meetings Serve as back-up to Women & Children’s Center Manager Perform other duties as required.
Education, Skills, and/or Work Experience Requirements:
 Bachelor’s degree in a Social Work related field preferred.
 Robust administrative and organizational skills.
 Demonstrated communication skills, both oral and written.
 Ability to be flexible and adaptable to change.
 Strong ability to multitask.
 Ability to handle stressful situations with calm demeanor and ability to de-escalate volatile individuals.
 Must have strong emotional and interpersonal intelligence.
 Possess solid personal and professional boundaries.
 Excellent attention to detail.
 Proficient in Microsoft Office Suite applications and ability to learn additional software programs
 Valid Oregon driver license and a satisfactory driving record.
 Experience working with the homeless community and/or individuals facing mental health challenges.
 Ability to work in an openly Christian work environment; not deterring the Eugene Mission’s Statement of Faith.
 Ability to embrace and endorse the Eugene Mission’s mission statement: To demonstrate God’s love by compassionately providing emergency services and long-term solutions to help our homeless neighbors transition back into the community with gainful employment, sustainable income and stable housing.

Physical Requirements:

 Ability to walk around the Center, grounds, and campus
 Ability to sit for long periods of time at a computer and desk
 Ability to lift up to 25 lbs. regularly; 50 lbs. on occasion
 Ability to kneel, squat, bend frequently
 Must be able to talk, listen and speak clearly on telephone


See the full job description here.

Blessed are those who have regard for the weak; the LORD delivers them in times of trouble.
Psalm 41:1