Overnight Guest Services Supervisor

September, 24, 2018

Essential Duties and Responsibilities:

Job summary:

Manage front desk responsibilities: Update logs and the bed register as needed to assure accurate records. Maintain security by frequent walk-throughs. Assist late night arrivals and guests returning from work. Handle upsets in the center in a professional manner, assertive but calm. Handle 911 contact and non-emergency needs for guests as needed. Communicate with management and staff at shift changes so that all are informed of any situations that need attention. Report information to Supportive Services as needed. Process laundry, restock supplies, prep building for the dayshift. Be prepared to assist guests who need additional attention during the night who may be working through mental illness and addiction recovery. The goals of this position are to maintain a safe, clean, and functioning environment for guests.

Key responsibilities:

 Maintain accurate records in Excel and Service Point, answer phones.
 Process UA’s and alcohol swabs before check in and randomly.
 Maintain safety and security of the building and guests.
 Cleaning, sorting, laundry and any other tasks needed to maintain a safe and clean environment.
 Distribute personal items as needed to guests.
 Refer guests to Supportive Services staff and/or Women and Children’s Center Manager when they need counsel beyond our assistance at the front desk.
 Participate in the on-call rotation and vacation coverage.
 Attend staff meetings.
 Adhere to agency policy, procedures and the professional code of ethics.
 Other duties as assigned by manager.

Education, Skills, and/or Work Experience Requirements:

Guest Services Supervisor I
 1 year experience working with women in crisis, mental illness, and or addiction required, two years or more preferred.
 Proficiency in Outlook, Microsoft Word and Excel programs, ability to learn or navigate Service Point
 Excellent written and verbal communication skills.
 Ability to multi-task and maintain direction with frequent interruptions.
 Ability to work independently with strong sense of focus, task-oriented, non-judgmental, open personal qualities, clear sense of boundaries.
 Ability to remain calm in emergency situations.
 Ability to work in an openly Christian working environment/ ability to support and not undermine the Eugene Mission’s statement of faith.
 Enthusiastic support of the Mission statement and philosophy of serving the guests/clients of the Eugene Mission.
 Comfort level in working with a diverse population, including those with addiction, criminal history, and mental health issues.
 Ability to express the love of God to our guests through daily interactions and when de-escalation of a situation is necessary.
Guest Services Supervisor II (all of the above qualifications plus the below):
 QMHA equivalent – must have a bachelor’s degree in a behavioral science field or a combination of at least three years of relevant work, training, education or experience.

Physical Requirements:

 Must be able to sit for long periods of time at a desk; able to walk around building/campus regularly
 Must be able to bend, kneel, squat on occasion (cleaning, laundry, help with baggage)
 Must be able to lift and carry up to 25 lbs. regularly
 Must be able to talk, listen and speak clearly on telephone


See the full job description here.

There will always be poor in the land. Therefore, I command you to be openhanded toward your brothers and toward the poor and needy in your land.
Deuteronomy 15:11