FAQ's for Those Needing Our Services

What are the hours of the Mission?

We are open 24/7, 365 days per year. Our normal check-in to stay overnight is by 6:30 p.m., but new guests may check-in between the hours of 9:00 a.m. – 9:00 p.m.

Whom do you serve?

The Eugene Mission serves men, women and children who find themselves homeless – either temporarily or chronically.  Guests come to us for a variety of reasons including job loss and unemployment, eviction, mental illness, physical difficulties, domestic violence, prison release, and addiction to drugs and alcohol.  Whatever the reason, we welcome guests with open arms, eager to provide practical and loving services, hope and a fresh start.  We have three separate Centers and two Life Change Program houses:

  • Men’s Center – serves men ages 18 years and older
  • Women’s Center – serves women ages 18 years and older
  • Mothers & Children’s Center – serves mothers and children up through 17 years old

Centers are open 365 days per year, with center closure hours as follows:

  • Men’s Center – Closed daily from 1:00 pm – 4:00 pm
  • Women’s Center – Closed daily from 1:00 pm – 4:00 pm

What can I expect when I arrive at the Eugene Mission?

You can expect to be welcomed by a group of people committed to loving you, assisting you and serving you. Once you’re here, you will fill out an intake form, and we’ll issue you a Service Point ID card to use while at the Mission and for other social services in Lane County.  We’ll answer any questions, direct you to appropriate people and resources for health and welfare needs, and orient you to Mission programs.

Is the Mission a sober house?

Yes! The Eugene Mission is focused on safety and wellness for all of our guests. We have a ZERO tolerance for drugs and alcohol. Guests who stay at the Mission agree to have their baggage searched and agree to have random drug tests. Those who are not clean and sober are asked to leave the Mission immediately.

Is the Mission safe and clean?

Yes! The Eugene Mission is well-staffed, orderly, and has policies in place designed to ensure the safety of our guests. If someone does not abide by rules set up for the safety of our guests, they must leave the premises.

Mission staff and guests take pride in keeping our facilities clean. The floors literally gleam, bedding is changed frequently, the commercial kitchen is operated by the highest of standards, restrooms and shower areas are sanitized, and the grounds are groomed.

We want our guests to feel that the Mission not only meets their immediate needs for food and shelter, but where they also can experience love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self-control. Guests will see visual forms of life and joy as we have cultivated gardens, and raise both chickens and bees!

Where do I go to get checked in?

  • Men enter the Eugene Mission through the entry at Second Avenue and Chambers Street. LTD buses #40 and #52 stop in front of the Men’s Mission entry.
  • Women and Mothers with Children should go to the Women’s Center, which is at 1420 West First Avenue (the newer building west of the main lodge, closest to Blair Ave.).

How many meals a day are served and what are the hours?

We serve three full course nutritious and delicious meals a day and various snacks. Breakfasts are served in each of the centers; lunches and dinners are served in the dining room at 1542 West 1st Avenue at the following times:

If you are homeless and hungry, please come eat with us! We would be blessed and honored to serve you.

Breakfast Lunch Dinner
Women & Children 6:30 – 7:30 am 11:15 am 5:00 pm
Couples & Families (Eat separately in Centers) 11:15 am 5:00 pm
Men 7:00 – 8:00 am Noon 6:00 pm

Can I eat at the Mission but not stay overnight?

Yes! Arrive a little before each of the times listed above or call to confirm alternative meal times.

Are there other services I can use without staying at the Mission?

Yes! Our dayrooms offer laundry facilities, showers, toiletries, baggage storage, haircuts and snacks. You can also select items of donated clothing as needed.

If I want to stay overnight, is there a fee?

No! All Mission services are free of charge.  However, each able-bodied adult guest is given the dignity and responsibility to perform a daily hour-long household “chore” or task in service to the Mission.

Are there restrictions on who can stay at the Eugene Mission?

You must be 18 years or older to stay in the Men’s or Women’s Center. Children under the age of 18 must stay with their mother in the Mothers & Children’s Center. Guests must be sober, and have not had prior stay violations or time limitations restricting their access to the Mission.

Is clothing available?

Yes, we have an extensive range of donated clothing, shoes and other accessories for men, women and children. We have clothing to prepare you for job interviews and to keep you warm in the winter. Children receive new school clothes, and we also have items for babies and toddlers. There is no charge for any of the clothing.

Is there a safe place to store my baggage and get mail?

Yes, one of the key services we offer to you is our secure/locked areas where you may safely store a backpack, suitcase, or other personal belongings. We do have limits on the amount of baggage we can store, depending on the center.  Mail can be sent to the Mission’s address.

Do you provide one-on-one case management?

YES!  In addition to meeting immediate emergency and basic needs, our goal is to provide our guests with long-term solutions to end their homelessness. Our social services case managers are trained to review the specific needs of our guests who want help. They serve as a resource to connect guests to a wide range of community services: medical and dental treatment, mental health support, detox and drug and alcohol treatment programs, securing identification, job training programs, housing, and literacy programs. We also work closely with the Veteran’s Administration, which provides medical, monetary benefits, housing and other services to eligible veterans.  In addition to our own case management, several social service agencies maintain a presence on the Mission Campus at our Community Services Hub.  Check in with our Social Services department for information about those agencies and the services they provide (transitional housing programs, job training, etc). We will do our part to help our guests towards wellness, and expect our guests to work hard to reach their personal goals while staying at the Mission.

How long may a guest stay at the facility?

That depends on availability of beds and which center you are staying in. The Mothers and Children’s Center tries to adhere to a 90-day stay policy, as we make every effort to encourage these family units to get into housing as soon as possible. Men and women can stay longer based on their individual needs, but we expect that guests are working towards goals of employment, sustainable income and permanent housing outside the Mission.  We wish WELLNESS for our guests, and reentry into the community.  We provide assertive case management for all guests who stay at the Mission longer than 30 days.

When I am ready to move out of the Mission, is there any assistance?  Due to the generosity of the Lane County community, we have furnishings and household goods available free-of-charge to those moving into an apartment or home.  You can make arrangements with Center guest service supervisors to select furnishings and for delivery to the Eugene/Springfield area.

What religious activities do you offer?

We invite all guests to come and hear about the love that God has for them! We hold chapel services each night at 7p.m. in each of the three centers for men, women and children as well as a Wednesday 1pm service open to all LifeChange participants as well as general guests.. The services include singing, prayer and a message of God’s hope and love presented by volunteers from a variety of evangelical protestant Christian churches in the community. Beyond that we have Bible studies and Christ-centered counseling on a one-on-one basis. We also have open chapel hours during the day for guests who desire a few quiet moments to pray. ALL religious activities are voluntary, but we are always ready to share the message of God’s love and hope to anyone who asks!  We respect and welcome people of any or no faith!

Is the Eugene Mission sponsored by a particular denomination?

The Eugene Mission is a Christian non-denominational nonprofit organization. What does that mean?  It means that the hope and Good News of Jesus Christ is the core of everything we do, but we are not sponsored by any particular Christian denomination. A variety of different Bible-based churches support the mission, participate in a variety of ministries, and adhere to the Mission’s statement of faith. Our guests come from all different religious backgrounds or perhaps no religious background at all. Each person is equally valued and welcome. 

Do you have any addiction recovery programs?

Most evenings we have transportation to and from Christ-centered Celebrate Recovery meetings that take place in a variety of churches around town. We are thankful that these churches reach out and welcome our Mission guests with open arms!  For further long-term commitment to wellness and a change of lifestyle, we also offer our Life Change Program – free of charge to men and women.

More questions? Please complete our CONTACT US form, or give us a call at 541-344-3251. We would be honored to be a part of your new beginning.

Blessed are those who have regard for the weak; the LORD delivers them in times of trouble.
Psalm 41:1